Help centre
Below are the answers to the most frequently asked questions. If you cannot find the information you need, our team can be reached through the contact link at the bottom of this page.
Account
How do I create an account on Cocodum?
Click Sign up at the top of the page, then choose a private or a business account and enter your email address, a few personal details and a password. We then send you an email containing a confirmation link, valid for 24 hours: your account is active as soon as you have confirmed it. Business account applications are also reviewed by our team, who will inform you of their decision by email. Creating an account is free, and you must be at least 18 years old.
I have forgotten my password. What should I do?
On the login page, click Forgot your password? and enter the email address linked to your account. You will receive an email containing a link to choose a new password, valid for 24 hours. If it has not arrived within a few minutes, please check your spam folder.
How do I delete my account?
Go to My profile, click the "..." button at the bottom of the page, then select "Delete my account". You will be asked for the reason for your departure and for your password to confirm. Deletion is permanent: your ads, events and personal information are removed from the site, and the email address of a deleted account cannot be used to sign up again.
Ads
How do I post an ad?
Log in, click Post an ad for free, choose the category and subcategory of your ad, then fill in the title, the description, the location and, where the category provides for one, the price. You can add up to 8 photographs. To keep Cocodum safe, every ad is moderated: each one is checked as soon as it is submitted, and our team reviews those requiring closer examination before they go online. Ads that do not comply with our Terms of Use are refused. You receive an email as soon as your ad is online, and you can follow its status at any time in My Ads.
How long does my ad stay online?
An ad stays online for 180 days from its publication. You receive a reminder by email one week before it expires (this notification can be turned off in your profile preferences). Once expired, the ad is no longer visible to other users but remains in the "Expired" tab of My Ads, where you can put it back online for a further 180 days with "Renew the ad", or renew all your expired ads at once.
How do I edit or delete an ad?
To edit an ad, click "Edit the ad" in My Ads or on the ad's page; your changes are checked in the same way as a new ad. To delete it, open the ad and click "Delete the ad": you will be asked whether the item has been sold. An expired ad must be renewed before it can be edited, and a suspended ad can be neither edited nor deleted while our team is reviewing it.
Is posting really free?
Yes. Creating an account and posting ads on Cocodum is free, with no subscription. Cocodum takes no commission on your sales: the transaction is agreed directly between you and the buyer.
Safety & payment
How can I avoid scams?
Whenever possible, meet in person in a public place, check the item before paying and never pay in advance. Be wary of offers that seem too good to be true, and keep your exchanges within Cocodum's messaging. You will find all our advice on our Safety page.
How do I report an ad or an event?
Log in, open the ad or event concerned, click "Report this ad" (or "Report this event") and select the reason for your report. Our team reviews every report. An ad or event reported by several users is taken offline as a precaution until our team has examined it.
Can Cocodum ask me for my password?
No. Cocodum will never ask you for your password or your bank details, whether by email or by message. If you receive such a request, do not reply and let us know through the Contact us page.
Could not find the answer to your question? Contact us
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